Terms of service

  1. GENERAL PROVISIONS

1.1 The electric vehicle charger portal displayed in the Enefit Volt application (hereinafter the ‘application’) can be used by customers of Eesti Energia AS, Enefit AS, SIA ‘Enefit’ and Enefit UAB who have purchased or rented an Enefit Volt charger (hereinafter the ‘application user’ or ‘user’). 1.2 The application (including the related intellectual property) belongs to the Eesti Energia AS Group. 1.3 The application allows the user to add user rights to individuals, set charging prices (either based on a fixed price or the Nord Pool Spot exchange price), and track the charging history. 1.4 The application works over an internet connection, a mobile data connection or Wi-Fi. When using a mobile data connection, rates and fees may apply in accordance with the agreement concluded between the application user and their mobile operator. The fee for the application user’s data connection is specified in the agreement concluded between the application user and their mobile operator. 1.5 In order to use the application, the user must agree to the Terms and Conditions of the application outlined here. 1.6 By using the application, the user confirms that they have read and agreed to the Terms and Conditions of the application and that they undertake to comply with them. 1.7 Eesti Energia AS and Enefit AS have the right to unilaterally change the application or the Terms and Conditions governing its use at any time. Among other things, Eesti Energia AS and Enefit AS have the right to impose a fee for the use of the application. If a fee is imposed, the user will be notified and asked for consent to continue using the application.

  1. PERSONAL DATA

2.1 Eesti Energia AS (where applicable, its subsidiaries from which the user has purchased or rented the charger) collects the application user’s customer data to the extent necessary to enable the use of the application. 2.2 The processing of personal data in the application is carried out in accordance with the Principles of Eesti Energia AS Customer Data Processing, which is available on the website of Eesti Energia AS. At the time of drafting these Terms and Conditions, the Principles of Customer Data Processing are available at https://www.energia.ee/-/doc/8644186/ettevottest/pdf/kliendiandmete_tootlemise_pohimotted_eng.pdf 2.3 Data obtained through the application is not transferred to third parties.

  1. TERMS OF USE

3.1 To enable using the application, an e-mail with account activation information will be sent to the user’s e-mail address. 3.2 When logging in for the first time, the user account can be activated via the link sent to the user’s email address and by authenticating (eg with Smart-ID). In the application, the user can add persons with user rights (hereinafter the ‘admin’) who have all the user rights listed in this section and the same rights as the application user (eg setting a price plan, granting access to charging). The application user or admin also has the right to add persons with user rights who only have some of the rights listed in this section (eg persons who only see information related to their own charging operations). 3.3 The application user can specify which persons are granted access to charging via chargers (hereinafter the ‘users of charging’). Users of charging are granted access to charging, either with an RFID card or through the application. The application user can add vehicles to the application to track the charging volume of specific vehicles or the charging cost per vehicle. The application user decides which persons or vehicles get access to charging. 3.4 The application user can create a price plan for the users of charging and set a charging price per kilowatt-hour (kWh). In addition, the application user can add a margin (as a fixed percentage) that will be added to the kWh price, forming the total kWh price for the user of charging. 3.5 The application does not handle billing or payments between the application user and users of charging. Price information is used only for internal reporting by the application user. The user can use the information provided in the application for their internal billing or to obtain an overview of costs per user of charging or vehicle. 3.6 Enefit Volt (including both Eesti Energia AS and Enefit AS) as the service provider has access to the vehicles, chargers, RFID card data, consumption data and price plan information entered by the user to ensure the functioning of the service.

  1. LIABILITY

4.1 Eesti Energia AS will make reasonable efforts to ensure the functioning of the application and the service. Eesti Energia AS does not guarantee that the application is 100% available and operational. The application may experience disruptions and interruptions due to technical problems, maintenance work, or updates related to the application. 4.2 Eesti Energia AS is not responsible for any loss of income or non-material damage arising from the use of the application, unless such damage has been caused by the gross negligence or wilful misconduct of Eesti Energia AS. 4.3 Eesti Energia AS is not responsible for the content of third-party websites and applications displayed and linked in the application. 4.4 The application user ensures that their data entered into the application is accurate and up-to-date. 4.5 The application user ensures that the user’s devices and connections through which the application is used are secure. 4.6 The application user undertakes to keep their account ID and password and the RFID cards secure. 4.7 In the event that third parties gain access to the application through the user’s account, the user is liable for the actions of such persons.

  1. INTELLECTUAL PROPERTY

5.1 The intellectual property of the application belongs to Eesti Energia AS. For the duration of the application's use, Eesti Energia AS guarantees the user a non-exclusive licence for the intended use of the application. 5.2 The user undertakes not to modify, adjust, supplement, disassemble or reverse engineer the application.

  1. FINAL PROVISIONS 6.1 These Terms and Conditions are governed by the laws of the Republic of Estonia. 6.2 Disputes between the parties are settled through negotiation. If the negotiations fail, the dispute will be resolved in Harju County Court.