Mobile app FAQ

Setting up vehicles

Create vehicle through account management
Navigate to Account view and to Vehicle from there
Tap on the "+" symbol at the top right corner of the Vehicles view
Enter name for your vehicle and battery capacity
Create vehicle through charging flow
Find your charger and tap "start"
Find the Vehicle section in the charging start "drawer" and click "Add"
Enter your vehicle name and battery capacity and click add vehicle.
Setting up Enode connection
! Not all vehicle makes and models are supported. Find the up-to-date list of supported electric vehicles here
! Connecting the vehicle is an optional step, it allows to see vehicle battery charge level and can help with smart charging by prefilling the "Current battery level" field
Navigate to Account view and open the "Vehicles" view
Find the vehicle you want to connect and open it
Scroll down and tap the "Connect" button
! A new view opens where you need to locate your vehicle (If the vehicle is not supported for connection, then the brand and model are not visible in the list)
Follow the on-screen instructions to successfully log in with your vehicle manufacturer account and complete the connection process

Create charging profiles

Create smart charging profiles
! You can manage (create and edit) charging profiles from the Start charging view or from Account > Charging profiles view
Navigate to the app's Account view
Tap the "Charging profiles" button
Tap the "+" symbol in the top right corner of the view
Select profile type "Smart charging"
Enter the name for the smart charging profile you're creating
Enter the desired battery charge level - this is a % value of the battery state of charge at the end of the charging session. For example, if you want to use smart charging to charge your electric vehicle to 85%, then enter 85 in the field.
Specify the end time - this is the time when charging should be completed.
Create timed charging profiles
! You can manage (create and edit) charging profiles from the Start charging view or from Account > Charging profiles view
Navigate to the app's Account view
Tap the "Charging profiles" button
Tap the "+" symbol in the top right corner of the view
Select profile type "Timed charging"
Enter the name for the timed charging profile you're creating
Enter the desired start time and end time and tap "Save"

Start charging using charging profiles

Using smart charging profile to start charging
! Smart charging can currently only be used in the context of a private tenant (home charger owner).
Find your charger in the app's main view and tap the start button
The charging start view opens and shows charging session settings, scroll down to "Charging profile" and select "Change" to switch to smart charging profile
! Make sure you also have a vehicle added and selected (without a vehicle, smart charging cannot be performed)
Tap the "Start" button at the bottom to initiate smart charging
Observe how the charger starts charging to measure the current charging speed to calculate the time needed for charging
After measurement, the charging session will go into "Standby" mode to wait for the next time when the price is cheap and charging will occur
A useful graph is also displayed showing the planned schedule, where the hours when charging is planned and the kWh amounts to be charged are displayed.
Using timed charging profile to start charging
! Timed charging can currently only be used in the context of a private tenant (home charger owner).
Find your charger in the app's main view and tap the start button
The charging start view opens and shows charging session settings, scroll down to "Charging profile" and select "Change" to switch to timed charging profile
Tap the "Start" button at the bottom to initiate timed charging
! Depending on the timed charging schedule (start time and end time), if the start time has already passed, then timed charging will start immediately. For example, if it is currently 12:05, but the timed charging schedule start time is set to 12:00 and timed charging is started at 12:05, then charging will start immediately and continue until the specified "End time"
Using regular charging profile to start charging
! Simple charging profile is always available and cannot be created or deleted. It is always available as a choice when starting charging
! Simple charging always charges as much as possible until the electric vehicle battery is full or the user stops the charging session
Find your charger in the app's main view and tap the start button
The charging start view opens and shows charging session settings, scroll down to "Charging profile" and select "Change" to switch to simple charging profile